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General conditions of Sale

Eximpa SA is registered in the commercial register under the number CHE-101.077-141. via Livio 7, 6830 Chiasso Switzerland.

Every order of a product that appears in the online store, implies consultation and preliminary acceptance of these general conditions of sale. The click of validation of the order implies full acceptance of the present. This click has the value of "electronic signature".

The present general conditions of sale have the purpose of defining the rights and obligations of the parties in the context of the online sale of goods offered by the SELLER to the consumer.

Order confirmation
The contractual information will be subject to confirmation by e-mail to the address indicated by the consumer within the order.

Proof of the transaction
The computerized records kept in the company's computer systems under reasonable conditions of security are considered as proof of communication, orders and payment made between the parties.

The archive of orders and invoices is carried out on a secure and durable support and can be produced as evidence.

Product information
All efforts have been made to ensure the accuracy of the information presented on the seller's website.
The seller or its suppliers are not responsible for the consequences, accidents, damages resulting from electronic transmissions or accuracy of the information transmitted, even in the case where the seller has been aware of the possibility of such damages. The names and brands of products and manufacturers are used for identification purposes only. The photos, descriptions and prices of the products are not binding.

Duration of validity of the offer and price.
Our prices are valid for the day.

Delivery methods
The products are delivered to the address indicated by the consumer in the order and delivered only in the geographical areas we serve.

All products start from our premises in a perfect state. The customer must report to the carrier (or postman) the slightest trace of impact (hole, crush trace etc ...) on the package, and if it is the case to refuse the package. A new identical product will then be sent back to you without charge.

The exchange of any product declared waste, broken after receipt, without any reservation being issued upon receipt of the package, can not be taken into consideration.

As with any shipment, you may be delayed or the product may be lost. In this case, we contact the carrier to open an investigation. All possible efforts will be made to find the package. In this case, the trader will be reimbursed by the carrier, and will deliver a new identical package at his own expense.

We disclaim any responsibility regarding the terms of delivery by the carrier, especially in case of loss of products, bad weather or strike.

Delivery problems due to the trader
Any anomaly concerning the delivery (failure, missing product, damaged package, broken products ...) must imperatively be indicated on the delivery note in the form of "handwritten reserves", accompanied by the customer's signature.
In parallel, the consumer must confirm this anomaly by sending a registered letter to the carrier on (2) working days following the delivery date, with acknowledgment of receipt, exposing the claim. By sending a copy to the seller, we will not proceed with any replacement.

Delivery errors
The consumer shall send to the seller, on the day of delivery or at the latest on the first business day following delivery, any claim of delivery error and / or non-conformity of the products in kind or quality in comparison to the indications given on the order form.
After this deadline, every complaint will be rejected.
The formulation of this claim to the seller must be made to the SELLER ADDRESS.
Any complaint not carried out in the rules defined above and within the prescribed terms can not be taken into consideration and free the SELLER from any responsibility towards the consumer.

In case of delivery or exchange error, every product to be exchanged or to be reimbursed must be returned to the complete SELLER and in its original packaging and in an impeccable condition to the SELLER ADDRESS.

To be accepted, each return must have the prior agreement of the SELLER.
Shipping costs are charged to the customer.
Product warranty
The present provisions can not deprive the consumer of the legal guarantee that obliges the seller to guarantee it against all the consequences of the hidden defects of the thing sold.

The consumer is expressly informed that the SELLER may not be the manufacturer of the products presented in the SELLER SITE and that the SELLER is free from any liability in case of defective products.

In case of damage caused to a person or product by the product, only the responsibility of the manufacturer can be applied on the basis of the information on the packaging of the product.

The warranty period is two years (2 years). All products modified or repaired by the customer or other entity not recognized by the SELLER are excluded from this warranty.

Right to withdraw
The right of retraction applies only to natural persons.

The consumer has a period of seven (7) days to return, at his expense, products that do not agree with them. This term is to be counted from the day of receipt of the order. Each return must first be reported to the customer service of the SELLER. The product must be returned to the SELLER ADDRESS.

The products will not have to be opened if the consumer wants to benefit from the right of retraction.

Only the products returned as a whole will be included, in their complete and intact packaging of origin, and in a perfect state of resale. Any product that will be wasted, or whose packaging will be damaged, will not be reimbursed, resumed or exchanged. This right of withdrawal is exercised without penalty, with the exception of delivery costs. In the case of the army of the right of retraction, the consumer has the choice to request the reimbursement of the sums paid, or the exchange of the product. In the event of an exchange, the return will be at the expense of the consumer.

In case of army of the retraction right, the SELLER will make every effort to reimburse the consumer within a period of 30 days.

Rights of use
The use of the brands on the site is strictly prohibited.

Major force
None of the parties has failed in its contractual obligations, to the extent that their execution will be delayed or prevented by a fortuitous case of force majeure. Any event or circumstance, external to the parties, unpredictable, inevitable, independent of the will of the parties and which can not be prevented by the latter, despite all reasonably possible efforts, will be considered as a case of force majeure.

The part affected by this circumstance has the other part in the ten working days following the date on which it has become aware.

The two parties will contact, within a period of three months, apart from the impossibility due to a case of force majeure, to examine the incidence of the event and agree on the conditions under which the execution of the contract will continue.
If the case of force majeure lasts more than one month, these general conditions may be terminated by the injured party.

In particular, they are considered as cases of force majeure or fortuitous events, as well as those usually considered by courts and tribunals: blockage of means of transport, earthquake, fires, storms, floods, lightning, suspension of the network telecommunication or difficulties specific to telecommunication networks external to customers, supply of raw materials, production impossibility, lack of electricity.

Not partial validation
If one or more conditions of the present general conditions are held for not validated or declared such in application of a law, of a regulation or following a final decision of a competent jurisprudence, the other conditions will retain all their validity.

Applicable law
These general conditions are subject to Swiss law.

In the event of a dispute or complaint, the consumer will turn to the SELLER in priority for a friendly solution.

Protection of personal data
All the data you provide us are used solely to process your orders.
According to the law, you have a right of retaliation, consultation, modification and cancellation of the data you have communicated to the SELLER. This right can also be exercised online.
By validating the General Conditions of Sale, you confirm that you have read the privacy policy

Every order passed by the intermediary of the SELLER SITE implies the adhesion of the customer, and without any restriction, to the general conditions of sale of the SELLER.

In case of sale to a moral person, any dispute concerning the sale (price, CGV, products ...) will be subject to Swiss law before the Commercial Court chosen by the SELLER.